Understanding the B2B telco customer experience in less researched markets.
Our neuroscience infused B2B CX tacker for Orange has become central to business planning and is used extensively within countries and at head office.
We have been working with Walnut for several years. They helped us at Orange Business to define and implement a Customer satisfaction observatory for Business customers in 7 European countries. Thanks to Walnut, we benefit from a large set of Customer satisfaction indicators (incl. NPS) twice a year. The results are essential to define action plans in the respective countries to improve our operational efficiency. Walnut have demonstrated robust B2B expertise which is instrumental to develop this project year after year. Finally, it has always been a pleasure to collaborate with a team of highly skilled and flexible consultants.
Patrick Luciano, Strategy & Market Intelligence Director, Orange Business
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