The Empathy Advantage

The Empathy Advantage

We’ve all been in insight debriefs where there is a ‘moment of magic’ or an ‘Aha moment’ – when a specific insight engages and energises the room and enables clarity for decision making. I remember with crystal clarity the moment at a workshop ten years ago when one...
One Year On From Consumer Duty

One Year On From Consumer Duty

ONE YEAR ON FROM CONSUMER DUTY   31st July 2023 marked the date the Financial Conduct Authority’s flagship rules on Consumer Duty went into effect. 1 year on, what have we learnt from helping our clients deliver on fulfilling Consumer Duty? For those not...
Understanding the Nation: Election story Part 1

Understanding the Nation: Election story Part 1

Understanding the Nation: Election story Part 1 With the hype of a general election, and particularly this poll, much is written about voting intentions. But how are people actually feeling about the vote on 4th July? For most people it came out of the blue, in the...

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