Research Manager - Retail


22nd May 2024



We have a great opportunity for a Research Manager to join Walnut’s Retail & Shopper team, working with leading retailers and global companies in manufacturing and entertainment. We’re proud of our growing mix of clients and our mission is to ensure they understand their customers, both in the UK and round the world.

Retail research involves finding out what people think of shopping experiences, either in-store or online, and how retailers can improve their brand & communications, customer experience, and how they can best come up with new ideas. It’s a fast-moving industry with a huge variety of research projects.

You’ll get to use a variety of methodologies – many of our projects are mixed-methods (quant & qual, although the team’s primary focus is quant) as well as incorporating data analytics, Behavioural Science and Neuroscience principles and practices.

We’re looking for you to have a keen interest in all things retail and exploring new ideas and techniques within this sector, plus proven experience working in Market Research in a commercial sector. You’ll have a passion to understand what makes customers ‘tick’ and what drives decision making.

You’ll also have an abundance of curiosity to deep dive into our client’s strategic issues, convert findings into impactful insight and develop and nurture our clients. 

We offer Hybrid working, which for us is a blend of working remotely and from the Winchester or London office two or three days a week. It’s all about being in the best place for you and your project teams on any given working day.

If you have a hunger to better understand people and a desire to help brands help us all, get in touch.

In this role you will get to:

  • Plan and manage research projects efficiently and creatively.
  • Create engaging presentations, analysing results with some reporting to clients.
  • Maintain a keen interest in the retail sector, showing understanding of key trends and developments impact our retail clients.
  • Be involved in pitches, proposals and business development.
  • Responsibility from day one, with the opportunity to take responsibility for projects and great client exposure.
  • Liaise with internal support teams, providing direction and communicating project information.
  • Work closely with colleagues in our BeSci, Neuroscience and Analytics teams, and our Qual team, with opportunities to conduct intercepts, accompanied shopping trips etc.
  • Get involved with training, innovation and other company initiatives and make your own mark.


Who will you be?

  • Ideally you will be an established Research Manager, with experience gained in either an agency or similar commercial Market Research environment.
  • You will have proven expertise in a variety of quantitative research methodologies, online and offline; including leading projects, and making decisions on how to best design, manage and deliver research to meet a brief. 
  • An understanding of qualitative research techniques (and mixed-methods research); we welcome additional qualitative research experience.
  • A passion for exploring new ideas and facing challenges head on.
  • A strong work ethic and able to work to deadlines, with great attention to detail and excellent project management skills, particularly in managing multiple projects.
  • Excellent communication skills (both verbally and written) with solid numerical and analytical skills.
  • Confidence speaking with clients and able to present findings fluently.
  • Flexibility, with the ability to work autonomously as well as playing your part as a member of a high-performing team.
  • A creative spark and a real desire to make data tell a story.
  • Proficient in Excel, PowerPoint and Word.
  • A collaborator, treating all colleagues, clients and suppliers with courtesy, honesty, politeness and sensitivity, acting as a role model and helping to foster a culture of diversity and inclusion.



What’s in it for you?

Our people are key to our success. Human understanding is what we do, both in terms of understanding people but also understanding our people. Whether this is investing in training and development, improving staff benefits or funding a really great day out, people are the heart and soul of everything we do.

You’ll enjoy:

  • Flexible hybrid working
  • 25 Days’ Holiday pa
  • Flexible Bank Holidays + 3 day Christmas closure.
  • Additional Holiday purchase scheme.
  • Contributory Pension Scheme.
  • Life Assurance.
  • Healthcare Cashback Plan (Incl. Employee Assistance Programme).
  • Travel loan and Cycle to work and work abroad schemes.


Need a flavour of what to expect as part of our team, visit out Instagram channel @WalnutUnlimited to see what we’re up to…

Why join Walnut Unlimited?

As a Sunday Times 100 Best Companies to Work for, we help brands connect with people, by understanding people. We believe that interpreting human behaviour is as much an art as it is a science. Walnut uses market research techniques to understand what we think, how we feel and, most importantly, why.

Blending neuroscience, behavioural science and data science, we uncover the truth behind our human experiences.

We value:

  • Respect – Respect for self, for each other and the work that we do.
  • Spark – Demonstrate spark-y, charismatic, positive & energetic behaviour.
  • Courage – Brave and bold. Prepared to stretch self and boundaries.
  • Collaboration – Partnership with colleagues, suppliers and clients to achieve the best outcome.
  • Evolution – Evolve with the times, market trends, staff, clients and consumers.


We are an Equal Opportunities Employer and welcome applications from all sections of the community. All candidates will be considered equally, however, unfortunately we are unable to offer sponsorship.

As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you’re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual’s needs as best as we can.


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Interested in this role?

Sometimes the questions are complicated and the answers are simple


Fancy a chat? We would love to talk you through exactly how we do it at Walnut.