The field and call centre workers have a pay structure in place which reflects enhancements depending on the day of week or time of day worked, complexity of the assignment and whether they provide supervision of colleagues. The pay structure is applied consistently for all genders.

When we consider office-based employees in isolation, where salaries are more varied depending on skill level, it shows a median difference of 7.7%. Our salaried employees are in offices in London, Bedford and Winchester. It should be noted that our London office (with a London weighting on salary) includes 44% of our male workforce and only 36% of our female workforce which does contribute to some of the differential.